At Punnami Holidays we want every guest to enjoy their Papikondalu boat tour, Maredumilli resort stay, Araku or Lambasingi trip. We also understand that plans change. This policy explains how cancellations and refunds work for bookings made with us, so you can book with confidence.
1. Booking Confirmation
All bookings are confirmed only after we receive the advance booking amount and a valid government ID proof (Aadhaar, Passport, etc.) for each guest. You will receive a confirmation message on WhatsApp or SMS from our team once the booking is locked in.
2. Cancellation by the Customer
If you need to cancel your booking, please inform us as early as possible by calling 6300553633 or 9133850774, or by WhatsApp. Cancellation charges depend on how far in advance you cancel:
• More than 7 days before the tour date: 25% of the booking amount is retained as cancellation charges, 75% is refunded.
• 3 to 7 days before the tour date: 50% of the booking amount is retained, 50% is refunded.
• Less than 3 days before the tour date: 75% of the booking amount is retained, 25% is refunded.
• On the tour date or no-show: No refund is applicable.
Refunds, where applicable, are processed within 7 to 10 working days to the original payment method or bank account used at the time of booking.
3. Cancellation by Punnami Holidays
We rarely cancel tours, but if we are forced to cancel a tour due to severe weather, government restriction, mechanical failure of the boat, or any reason beyond our control, you will get a full refund of the booking amount or the option to reschedule to the next available date at no extra cost — your choice.
4. Rescheduling
You can reschedule your tour to another date free of charge if you inform us at least 48 hours before the original tour date, subject to seat availability. Rescheduling requests within 48 hours of the tour are treated as cancellations as per section 2 above.
5. Partial Services Unused
If a guest voluntarily skips any part of the tour (meals, sightseeing, boat ride, stay, etc.), no refund is given for the unused portion. The package is sold as a whole.
6. Force Majeure
Natural disasters, floods, bandhs, government restrictions, pandemic-related closures, or any event beyond our control are treated as force majeure. In such cases, we will offer a reschedule or a credit note valid for 6 months. Cash refunds in force majeure cases are at the sole discretion of management.
7. How to Request a Refund
Call us at 6300553633 or 9133850774, or send a WhatsApp message with your booking reference. Our team will guide you through the process and confirm the eligible refund amount and timeline.
8. Contact
Punnami Holidays, D.No. 36-42-19, Innespeta, Rajamahendravaram, East Godavari District, Andhra Pradesh 533101. Email: [email protected]